FAQs & Support

Please log in to PQ Online and complete a Service Request form. For urgent after-hours maintenance emergencies, residents can access our dedicated 24-hour emergency line.

Log in to PQ Online and select Contact to find the contact details for your dedicated Strata Manager, Property Accountant, and Administrative Assistant.

Our office hours are Monday to Friday, 8:30 AM to 4:30 PM. Residents also have access to a dedicated 24-hour emergency line for urgent after-hours issues.

You can update your contact information through PQ Online by selecting My Account. Your updated details will be reflected in our database in real time.

We accept pre-authorized debit, cheque, and cash.

Strata fee payment due dates are determined by your strata corporation and are outlined in your strata documents or payment notices, which can be accessed through PQ Online.

Pacific Quorum offers pre-authorized debit for strata fees and rental payments, making it easy to manage your monthly payments. One-time payments may also be made for special assessments or other strata-related costs.

Your strata fee schedule is available through PQ Online. Log in and select My Account to view your current balance in real time.

Register to access PQ Online.

Select Forgot Password on the PQ Online login page and follow the prompts to reset your password.

PQ Online allows owners and residents to access important property documents, view account details and balances, submit service requests, communicate with their property management team, and stay informed about property events such as carpet cleaning, window washing, and annual general meetings.

Strata Council members have enhanced access to key property management tools and information, including purchase orders, quote requests, council directives, warning and fine letters, building reports, property calendars, and monthly dashboard reports summarizing the strata corporation’s financial position and management activity.

AGM dates are determined by your strata corporation. Notices and meeting details will be distributed to owners in advance. Please sign up for PQ Online to ensure you receive all important communications about your property.

Copies of your strata bylaws may be available through PQ Online or by contacting your Property Manager directly.

Complaints should be submitted in writing to your Property Manager with as much detail as possible so the matter can be properly reviewed and followed up on.

Emergencies may include flooding, fire, major leaks, electrical hazards, elevator entrapment, or other situations requiring immediate attention to prevent injury or property damage. Pacific Quorum provides a 24-hour emergency on-call service for urgent matters.

Residents can access the dedicated 24-hour maintenance emergency line, available through PQ Online or the Contact Us page. Our team responds promptly to urgent issues to help reduce damage and minimize inconvenience.